At Freshslice Pizza, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines the conditions under which refunds may be issued, the process for requesting a refund, and other important information regarding returns and exchanges.
Please read this policy carefully before placing an order with us. By placing an order, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
We strive to provide high-quality, fresh products and excellent service. However, we understand that sometimes issues may arise. You may be eligible for a refund under the following circumstances:
To request a refund, please follow these steps:
Refund requests must be submitted within 24 hours of receiving your order or experiencing the issue. This allows us to investigate the matter promptly while it's still recent.
You can submit a refund request through any of the following channels:
When submitting a refund request, please provide the following information:
To help us process your refund request efficiently, please provide any evidence you have of the issue, such as:
Upon receiving your refund request, we will:
We aim to resolve all refund requests within 3-5 business days. Once approved:
In some cases, we may issue partial refunds if only part of your order was affected. The refund amount will be proportionate to the value of the affected items.
Instead of a monetary refund, you may choose to receive store credit in the form of points in our loyalty program or a voucher for a future purchase. In some cases, we may offer additional credit as a goodwill gesture to compensate for any inconvenience.
For issues with specific items, we may offer to replace the item instead of providing a refund. This is particularly applicable for in-store purchases or when the issue is reported promptly.
Refunds may not be issued in the following situations:
Orders placed using special promotions, discount codes, or vouchers may be subject to specific refund terms and conditions as specified in the promotion details.
For orders placed through third-party delivery platforms (e.g., UberEats, DoorDash, SkipTheDishes), refund requests must be submitted through the platform where the order was placed, as these platforms have their own refund policies and procedures.
We reserve the right to refuse refunds to customers who appear to be abusing our refund policy, such as making frequent refund requests, providing false information, or exhibiting patterns that suggest misuse of our policy. In cases of suspected fraud, we may take appropriate action, including account suspension and legal measures if necessary.
Gift cards are non-refundable and cannot be exchanged for cash, except where required by applicable law. Lost, stolen, or damaged gift cards may be replaced with proof of purchase and subject to verification.
Promotional vouchers (e.g., "Buy One Get One Free" coupons, discount codes) are not eligible for refunds and have no cash value.
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Refund Policy.
If you have any questions about our Refund Policy or need assistance with a refund request, please contact our Customer Service team:
Freshslice Pizza Customer Service
Flat 25d Moore Stream
Joshuaview S2 3BQ
Phone: +442571571079
Email: [email protected]
Our customer service team is available: