Privacy Policy

1. Introduction

Freshslice Pizza ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, place orders, or interact with us in any way.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, postal address, phone number.
• Account Information: Username, password, account preferences.
• Order Information: Payment details, order history, delivery instructions.
• Demographic Information: Age, gender, preferences, interests.
• Employment Information: When you apply for a job or franchise opportunity.

2.2 Automatically Collected Information

When you use our website or mobile application, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device type.
• Usage Data: Pages visited, time spent on pages, links clicked, referring website.
• Location Data: Approximate location based on IP address or precise location with your consent.

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Social media platforms when you connect your account or interact with our social media pages.
• Business partners, including delivery services and payment processors.
• Marketing and analytics providers.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• Processing and fulfilling your orders, including delivery coordination.
• Creating and managing your account.
• Providing customer support and responding to inquiries.
• Sending transactional emails and order confirmations.
• Sending marketing communications, such as promotions and newsletters (with your consent).
• Personalizing your experience and delivering content relevant to your interests.
• Improving our website, products, and services.
• Conducting research and analysis to better understand our customers.
• Preventing fraud and ensuring the security of our platform.
• Complying with legal obligations.

4. How We Share Your Information

We may share your information with the following categories of recipients:

• Service Providers: Companies that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Franchisees and Business Partners: Local Freshslice Pizza restaurants that fulfill your orders.
• Marketing Partners: Third parties who assist us in marketing our products and services.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for their marketing purposes.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your information.
• Data Portability: You can request a copy of your information in a structured, commonly used, machine-readable format.
• Objection: You can object to our processing of your personal information.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Marketing Communications

You can opt out of receiving marketing communications from us by:

• Clicking the "unsubscribe" link in our marketing emails.
• Updating your communication preferences in your account settings.
• Contacting us directly using the information in the "Contact Us" section.

6. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your computer or device. You should notify us immediately if you believe your account has been compromised.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider:

• The nature of the information and the purposes for which it was collected.
• Legal and regulatory requirements.
• Potential or ongoing legal claims.
• Guidance from relevant authorities.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to remove that information from our systems.

9. International Data Transfers

We are based in Canada, and your information may be transferred to, stored, and processed in Canada and other countries where our service providers maintain facilities. These countries may have data protection laws that differ from those in your country of residence.

When we transfer your information to other countries, we use appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy.

10. Cookie Policy

10.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the website owners.

10.2 Types of Cookies We Use

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and account access.
• Functionality Cookies: These cookies allow us to remember choices you make and provide enhanced, personalized features.
• Performance/Analytics Cookies: These cookies collect information about how visitors use our website, including which pages visitors go to most often and if they receive error messages from certain pages.
• Marketing Cookies: These cookies are used to track visitors across websites to display relevant advertisements based on their browsing habits.

10.3 Cookie Management

You can control and manage cookies in various ways. Most web browsers allow you to control cookies through their settings preferences. For more information about how to manage cookies, visit www.allaboutcookies.org.

Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically. If we make material changes to how we treat your personal information, we will notify you through a prominent notice on our website or by other appropriate means.

Your continued use of our services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: